Census Life – Breaking the mould in customer service
‘Today our Editor, Lizzie Akass, is delighted to be joined by Richard Rowley and Nicola Whitbread, both case study presenters at our 2019 Customer Engagement Summit. Richard Rowley is the Managing Director at Census Life and is responsible for all criminal justice work the social enterprise undertakes. Nicola started at Census in April 2018, but not through the recruitment route you’d expect – she has very successfully left her past firmly behind her and embarked on a new chapter, where she manages agents and home workers for Census Life.’ – Engage Customer
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How business can offer ex-offenders a better chance
It is widely reported that staff turnover in the call centre industry is around 26% annually, considerably above the national average of 15%.
We are proud to announce that our social enterprise, Census Life, has won the 2019 Corbett Network SME of the Year Award.