PRESS RELEASE: 18.09.19
Census Data Ltd (trading as Census Group) are proud to announce they have been shortlisted for the 2019 European Contact Centre & Customer Service Awards (ECCCSA) in the ‘Giving Something Back’ category.
Census Group, who in 2018 won both The Queen’s Award for Enterprise and the CSJ Award for ‘Responsible Business’, are shortlisted alongside BGL Group, The Co-op, HSBC, NewDay, TalkTalk, Teleperformance Greece, and Icon Communications.
This category recognises the tremendous work the customer contact industry does in supporting others – such as local community initiatives and nominations should recognise the impact the initiatives have had, the sustainability of the activity and balancing the initiatives against colleague engagement and business priorities.
Census Group was founded and launched in 2013 by Ian and Kelly Carrel, with the purpose of offering training and employment opportunities to people in custody. Their experience in customer contact environments highlighted a significant frustration – having to let well-trained, enthusiastic staff go when their DBS checks returned showing previous criminal convictions.
Census Group have developed a programme which provides careers advice, skills development and mentoring, all designed to prepare people in custody for the world of work through a structured, authentic work-experience whilst still in prison. The company is unique in that it offers guaranteed work on release, either directly with Census Group or via one of its partner companies.
Census Group enables people involved in the criminal justice system to thrive, by providing opportunities which deliver sustainable, social and economic integration whilst also providing its customers with a quality customer-contact solution.
The ECCCSA Awards:
In their 19th year, the ECCCSAs are the longest running and largest awards programme in the industry and recognise organisations across Europe that are leading the way in delivering exceptional service to customers.
Highly regarded for its robust judging process, the ECCCSA’s award organisations that value people and continually innovate to improve both customer service and staff well-being.
Being an ECCCSA winner is a prestigious accolade that has proven to raise the profile of the contact centre operation. In 2018, organisations from 19 countries participated in the awards which over 1200 people attended, representing the most senior customer experience professionals in Europe as well as key industry influencers.
Being recognised by a prestigious industry body, such as the ECCCSA, strengthens our belief and resolve that the wider contact centre community shares our vision in providing people with a second chance in life.
Being shortlisted as finalist in this category continues to build on both our Centre for Social Justice (Responsible Business) Award and the Queens Enterprise Award (Promoting Opportunity).
We look forward to showcasing to the Judging Panel why our commitment to social mobility truly epitomises ‘Giving Something Back’.
Together, we can change many more lives and have a significant impact on our communities.
For further information please contact John Warrington.
Telephone 07746 559282 E-Mail firstname.lastname@example.org
More to explore
Census Life – Breaking the mould in customer service
Podcast with Engage Customer
Sir Richard Branson
How business can offer ex-offenders a better chance
Breaking the mould
It is widely reported that staff turnover in the call centre industry is around 26% annually, considerably above the national average of 15%.