ECCCSA Gold Award Winner
We are proud to announce that Census Group has won the 2019 European Contact Centre and Customer Service Awards (ECCCSA) in the ‘Giving Something Back’ category. Our award was announced at a gala ceremony in London on 26th November, hosted by TV presenter, Fiona Bruce and ex-boxer, Frank Bruno. Other winners on the evening included organisations such as Sky, Estée Lauder and Microsoft.
The ‘Giving Something Back’ category recognises the tremendous work the customer contact industry does in supporting others – such as local community initiatives and should recognise the impact the initiatives have had, the sustainability of the activity and balancing the initiatives against colleague engagement and business priorities.
This is the first time as a company Census Group have been recognised within the Contact Centre and Customer Services industry for our unique business ethos and to win an award in an industry dominated by large multi-national organisations from across Europe, is an incredible achievement.
A judging panel of 94, all with extensive industry experience, highlighted Census Group in their citation by saying,
“This was the most powerful and emotional presentation this year; what these guys are doing is truly life changing”.
Highly regarded for its robust judging process, the ECCCSAs award organisations that value their people, continually innovate to improve the customer experience, and operate efficiently and effectively.
Census Group Chief Operating Officer, Kelly Carrel, said:
“We are extremely proud to be recognised by our peers from the Contact Centre and Customer Services industry. Our whole ethos is to provide opportunities that enable people to create a better future for themselves and we know in doing so this has a significant impact on our communities. Winning this award is a gamechanger for our team and only inspires us to do more.”
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Breaking the mould
It is widely reported that staff turnover in the call centre industry is around 26% annually, considerably above the national average of 15%.