PRESS RELEASE: 18.09.19
Amer, is our Team Manager at HMP YOI Drake Hall prison in Staffordshire, where our contact centre has a team of up to 25 women. One of Amer’s key responsibilities is to train team members and provide a positive environment where the women are doing meaningful work that equips them with skills they can use effectively on release. This involves teaching team members to be independent, manage their own time, improve their communication skills and confidence, as well as give them the IT skills and product knowledge to prepare them for work upon their release from prison.
The next step of the judging process takes place mid-October, when Amer and the other three nominees will give a presentation. The winner will be announced at a Gala Dinner in Milton Keynes on October 25th.
“I am really honoured to be even put forward for this nomination, and to be in the final four is just amazing. I think all the managers at Census Group work very hard in challenging environments and we all do a great job. I offer support and guidance to my team daily, not just with regards to the job they do but also some other matters they may be struggling with. This is key, the team work better in a positive environment with lots of encouragement. I am very lucky to have a good team.”
Kelly Carrel, Chief Operating Officer of Census Group
“The UKCCF Awards are widely recognised as the industry gold standard and for Amer to be shortlisted in the Manager of the Year category is truly special.”
“Amer’s dedication and commitment to her role goes way above and beyond what anyone would normally expect. She works in an incredibly challenging and unpredictable environment and really excels at bringing out the best in people. She has bags of enthusiasm and an unwavering desire to help people strive to become the very best they can be.
“We are extremely proud to call Amer our colleague and grateful to the UKCCF for acknowledging her work.”
Census Group was founded and launched in 2013 by Ian and Kelly Carrel, with the purpose of offering training and employment opportunities to people in custody. Their experience in customer contact environments highlighted a significant frustration, having to let well trained, enthusiastic staff go when their DBS checks returned showing previous criminal convictions.
Census Group have developed a programme which provides careers advice, skills development and mentoring, all designed to prepare people in custody for the world of work through a structured, authentic work experience whilst still in prison. The company is unique in that it offers guaranteed work on release, either directly with Census Group or via one of its partner companies.
Census Group enables people involved in the criminal justice system to thrive, by providing opportunities which deliver sustainable, social and economic integration whilst also providing its customers with a quality customer contact solution.
THE UKCCF AWARDS:
The UKCCF Awards recognises individual, team and company best practice among the UK’s 6000+ contact centres. They reward innovation, teamworking, employee engagement, the delivery of superb Customer Experience and more.
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