Amer Crawford announced as UKCCF Manager of the Year

Census Life is proud to reveal that one of our colleagues, Amer Crawford, won the prestigious United Kingdom Contact Centre Forum (UKCCF) Manager of the Year Award for 2019.

Amer is our Team Manager at HMP YOI Drake Hall prison in Staffordshire, where she recruits, trains and supervises a team of up to 25 women in our contact centre. With Amer’s guidance and support the team are learning how to be independent, manage their own time and improve their communication skills, confidence and product knowledge. It provides a positive environment where the women are doing meaningful work that equips them with skills they can use effectively on release.

As part of the judging process, Amer gave her presentation in front of the judges before her award was announced at a Gala Dinner with over 400 guests in Milton Keynes on October 25th.

The UKCCF Awards recognises individual, team and company best practice among the UK’s 6000+ contact centres. They reward innovation, team-working, employee engagement, and the delivery of superb Customer Experience.

Award winner Amer said:

“I am really honoured to be even put forward for this award, and to win is just amazing. I offer support and guidance to my team daily, not just with regards to the job they do but also some other matters they may be struggling with.”

Census Life Managing Director, Richard Rowley, added:

“Amer is a dedicated professional with a genuine desire to help colleagues to thrive and become the very best they can be. To see her work recognised at a national level is truly heartening and we are extremely grateful to the UKCCF for acknowledging this.”

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